Sunco help center

How can we help?

Find support answers, request help, and access product resources for Sunco lighting.

Frequently asked questions

Browse the same support, product, and lighting FAQ content from the current Sunco Help Center in a cleaner accordion format.

Orders
I purchased the wrong product (size, color). What do I do?
You have up to 30 days to return an item you accidentally ordered. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.
I am experiencing delivery issues (late, damaged, missing items). What’s next?
We apologize for the trouble you are experiencing with your order and hope to work with you to resolve this issue.

Late Shipment
If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331. If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and address your concerns about the shipping delay.

Ordered Wrong Item
You have up to 30 days to return an item you accidentally ordered.

Wrong Item Received
We apologize for shipping you the wrong item on your order. Please return the incorrect item after speaking with our helpful Customer Service Team . Once your returned item is received and inspected, we will send you the replacement item.

Please contact our Customer Service Team to begin the process of a return and refer to our Return Policy for complete details.

I ordered on another sales channel besides your website (Amazon, eBay, Walmart, etc.) and have a question about my order.
If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.
How do I change my delivery or shipping address?
If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.
Do you offer bulk buy or discounts for high-volume customers?
Yes, Sunco offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form to provide details about which products interest you and the estimated quantities you wish to purchase. A Sunco Sales representative will correspond with you.
Do you price match?
At this time, there is no price match guarantee. Any price variance you see may be attributed to a strategic promotion.
I need to change the order I just placed. What do I do??
Please Contact Our Customer Service Team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.
Returns
What is the Sunco refund policy?
Here is the full Return Policy with details about refunds, which can take up to 3-5 business days to process.
What happens when I return a product for refund?
The returned item will be inspected, then we will notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.

Your refund will be processed as a credit applied to your credit card or original method of payment. Remember to return the item in its original packaging in new and unused condition with all accessories.

Please Note: Original shipping charges will only be refunded when the product return is the result of a Sunco error. For a smooth return of product, please contact the Customer Service Team prior to returning your product.

What happens if I refuse a shipment/package?
Return to sender or refused packages will be restocked and you will be issued a refund for the order minus actual shipping cost.

Your refund will be processed as a credit applied to your credit card or original method of payment.

Please Note: Original shipping charges will only be refunded when the product return is the result of a Sunco error. We do not take reponsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of the purchase. For a smooth return, please contact the Customer Service Team prior to returning your product.

How long will it take to refund a return?
Once your return has been approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This usually takes about 3-5 business days.

If you have already been approved for a refund, but are not yet seeing it on your statement, remember that banks and credit card institutions often take time to process a refund before the amount is officially posted to your account. Please contact your financial institution or credit card company, in case your overdue refund has been caused by a delay in posting. Already did that? Please contact us.

Is there a restocking fee?
No restocking fees apply to Sunco Lighting brand items.
Warranty
What is your full Warranty Policy?
Sunco offers warranties that are displayed on each product page. Please refer to the Sunco Warranty Policy for additional details.
Do I need to register my product(s) to claim a warranty issue?
You do not need to register your product to claim a warranty issue. However, you can extend your warranty period on qualifying products by registering. Please refer to the Sunco Warranty Policy for additional details.
How do I add an extended 2-year warranty on qualifying products?
Simply register your product. For each product, you would provide your order ID, name, email, and product details to extend warranty coverage by an additional two years.
How do I process a warranty claim?
We are sorry to hear you are experiencing issues. Please email the following information to support@sunco.com so our Customer Service team can process your warranty claim.

        1. Order Number
        2. Number of lights not working as intended
        3. Current Shipping Address

Where is the “Batch Code”?
The batch code for each Sunco bulb or light fixture can be found on the label of our products. You will see it either near the product specifications or at the end of the warning label.

Batch codes are a 4 or 6 digit number to indicate either
  •         - the week and year manufactured (2-digit week + 2-digit year); or
  •         - the month and year manufactured (2-digit month + 4-digit year).
A sample batch code for the first week in January 2019 would like this: 0119 or 012019
Shipping
Does Sunco offer free shipping?
Yes! Sunco offers free shipping on all domestic orders over $100.
How do I track my order?
If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our Sunco.com website, you should have received a tracking email with details about your shipment. Need further assistance? Please contact Customer Service.

If you ordered on eBay, or other marketplaces where Sunco products are sold, please contact our Customer Service Team so they can help you track your order status.
Do you ship orders to Alaska, Hawaii, or international?
We ship outside the contiguous United States to Alaska, Hawaii and to international clients such as China, Vietnam, and Thailand only for bulk pricing orders. Orders sent outside the domestic U.S. do not qualify for free shipping.
Can I ship to a P.O. Box?
No, Sunco cannot ship to a P.O. Box.
Payments
What payment methods are accepted?
Sunco processes digital payments on this website through a vendor that accepts the following for payment: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

We can also accept PayPal, which means you can pay via an ACH through PayPal, if that is your preferred method of payment.

In addition, our Amazon store uses Amazon checkout, which also offers a wide selection of credit, debit and ACH payment options.
Accounts
Where do I login to place an order?
You can login to your Sunco account on our website.
Sunco Lighting also sells products on multiple sales channels, with varied products on each marketplace, including:
How do I create a Sunco account on your website?
Fill out this simple form to create an account on Sunco.com. Be sure to select a Consumer or Business Account.
Can I change my account password?
Yes, change your password easily by clicking on “forgot your password” from the Account Login Page and providing the email address associated with your account. We will send you an email to reset your password.
What if I forgot my password and cannot login to my account?
Click on “forgot your password” on the Account Login Page. Then provide the email address associated with your account. We will send you an email to reset your password.
Bulk Buying & Taxes
I am a high-volume customer or distributor. How do I submit a bulk buy or volume discount request?
You can contact our Sales Team regarding bulk buying inquiries for high-volume customers and distributors.
Does Sunco charge sales tax?
Yes, Sunco Lighting will apply applicable sales tax to orders, unless you are tax exempt.

If you are tax exempt, please submit your tax-exempt certificate to Sunco via email to: support@sunco.com attached as a .PDF file. Be sure to include your account details and company name in the email, so our team can quickly assign your tax-exempt status to your account.
My business is tax exempt. How should I send my tax-exempt certificate to Sunco?
Please submit your business tax-exempt certificate to Sunco via email to: support@sunco.com. Be sure to include your account details and company name in the email, so that our team can properly assign this information to your account. Please provide your tax-exempt certificate as a .PDF file.
Can I use my own/my company UPS or FedEx account number?
Yes, high-volume customers can provide UPS or FedEx account numbers for shipping purposes.
What type of payment terms do you offer?
Sunco offers COD payment terms. At this time, we do not offer lines of credits.
Does Sunco accept purchase orders?
Bulk buying or high-volume customers can provide purchase orders.
Does Sunco offer test products?
Sunco offers test products to Sunco-Pro (Business Account) customers with a purchase history of $5000.00 within the last 12 months. Please complete the Bulk Sales & Inquiry Form to provide details on specific products & estimated quantities you're interested in purchasing. A Sunco Sales representative will reach out & discuss the best purchasing options available to you.
For Resellers
You cannot be a third-party distributor to any marketplace. If you are going to sell on Marketplaces, it has to be "used product”. For any warranty claim request, please fill out the form here.
General
What are your customer service hours?
Our helpful Sunco Customer Service team is available to assist you via phone, email or live chat during regular business hours (PST):
Customer service hours in Pacific Time
Monday 5:00am - 5:00pm
Tuesday 5:00am - 5:00pm
Wednesday 5:00am - 5:00pm
Thursday 5:00am - 5:00pm
Friday 5:00am - 5:00pm
Saturday 5:00am - 5:00pm
Sunday 5:00am - 5:00pm
Is there a Sunco email newsletter?
Yes, you can sign up for the Sunco newsletter with the link in the footer. Just type in your email address and click on Submit button.
The website is not working for me. Who do I contact?
Please contact our helpful Customer Service Team to assist you via phone or email. Our staff is also available Monday through Friday during regular business hours for a live chat. Simply click on the “How can we help?” green button at the bottom right of your browser to chat with our team.

If you are experiencing accessibility issues, you can click on the blue icon at the bottom left of our website to provide feedback regarding web accessibility. In this pop-up, you can read our Accessibility Statement and learn about the interface’s capabilities. You will need screen reader technology for the website to read aloud website data. You can also make the website operable by a keyboard. The Accessibility Statement includes more information for your reference.
Recycling Sunco Packaging
Sunco Lighting products are packaged in fully recyclable cardboard. Our Canadian partner is: Productcare Recycling.
Are your lights and LED bulbs certified?
Many of the Sunco lights and LED bulbs are certified. You can view certifications insider the technical specifications of each Sunco Lighting product. Simply click on the “Specs” tab within any product (Example: A15 LED Bulb) to review the tech specs.

Types of certifications might include: UL, Energy Star, RoHS, FCC
Can I dim your LED lights?
Many of the Sunco LED bulbs and lamps offered on this website will dim. The product descriptions and technical specifications for each individual product will include that information for your reference. You can also find it under our Manuals & Documentation page.

Dimming tech specs are usually shown in this format: 10%-100%, meaning that it will dim down to 10% and turn off below that 10% dim setting.
What kind of dimmer should I order to go with Sunco LED bulbs?
There are multiple types of dimmers available on the market that will function with Sunco LEDs. Visit our Manuals & Documentation page to view our dimmer compatibility list for each dimmable product.

If you need more information, please contact our Sales Team.
I need to change the order I just placed. What do I do?
Please contact our Customer Service team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.