HELP CENTER

You have up to 30 days to return an item you accidentally ordered. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.

We apologize for the trouble you are experiencing with your order and hope to work with you to resolve this issue.

Late Shipment

If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service team so they can review your order and address your concerns about the shipping delay.

Ordered Wrong Item

You have up to 30 days to return an item you accidentally ordered.

Wrong Item Received

We apologize for shipping you the wrong item on your order. Please return the incorrect item after speaking with our helpful Customer Service team. Once your returned item is received and inspected, we will send you the replacement item.

Please contact our Customer Service Team to begin the process of a return and refer to our Return Policy for complete details.

If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.

If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.

Yes, Sunco offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form to provide details about which products interest you and the estimated quantities you wish to purchase. A Sunco Sales representative will correspond with you.

At this time, there is no price match guarantee. Any price variance you see may be attributed to a strategic promotion.

Please Contact Our Customer Service Team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

Here is the full Return Policy with details about refunds, which can take up to 3-5 business days to process.

The returned item will be inspected, then we will notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.

Your refund will be processed as a credit applied to your credit card or original method of payment. Remember to return the item in its original packaging in new and unused condition with all accessories.

Please Note: Original shipping charges will only be refunded when the product return is the result of a Sunco error. For a smooth return of product, please contact the Customer Service Team prior to returning your product.

Once your return has been approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This usually takes about 3-5 business days.

If you have already been approved for a refund, but are not yet seeing it on your statement, remember that banks and credit card institutions often take time to process a refund before the amount is officially posted to your account. Please contact your financial institution or credit card company, in case your overdue refund has been caused by a delay in posting. Already did that? Please contact us.

Sunco offers limited warranties that are displayed on each product page. Please refer to the Sunco Warranty Policy for additional details.

You do not need to register your product to claim a warranty issue. However, you can extend your warranty period on qualifying products by registering. Please refer to the Sunco Warranty Policy for additional details.

Simply register your product. For each product, you would provide your order ID, name, email, and product details to extend warranty coverage by an additional two years.

We are sorry to hear you are experiencing issues. Please email the following information to support@suncolighting.com so our Customer Service team can process your warranty claim.

1. Order Number

2. Light Information, including:

     a. Product name

     b. Count of lights not working as intended

3. Proof of Defect (a photo or video to show the issue)

4. Batch Code

5. Current Shipping Address

The batch code for each Sunco bulb or light fixture can be found on the label of our products. You will see it either near the product specifications or at the end of the warning label.

Batch codes are a 4 or 6 digit number to indicate either

• the week and year manufactured (2-digit week + 2-digit year); or
• the month and year manufactured (2-digit month + 4-digit year).

A sample batch code for the first week in January 2019 would like this: 0119 or 012019

Yes, Sunco offers free shipping on all domestic orders over $100.

If you ordered a Sunco product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our Sunco.com website, you should have received a tracking email with details about your shipment. Need further assistance? Please contact Customer Service.

If you ordered on eBay, or other marketplaces where Sunco products are sold, please contact our Customer Service Team so they can help you track your order status.

We ship outside the contiguous United States from Sunco.com to international clients only for bulk pricing orders. Orders sent outside the domestic U.S. do not qualify for free shipping.

Yes, Sunco can ship to a P.O. Box.

Sunco processes digital payments on this website through a vendor that accepts the following for payment: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. 

We also accept check, cash, and wire payments, along with PayPal, which means you can pay via an ACH through PayPal, if that is your preferred method of payment.

In addition, our Amazon store uses Amazon checkout, which also offers a wide selection of credit, debit and ACH payment options.

You can login to your Sunco account on our website.

Sunco Lighting also sells products on multiple sales channels, with varied products on each marketplace, including:

• Amazon
• Walmart
• eBay

Fill out this simple form to create an account on SuncoLighting.com. Be sure to select a Consumer or Business Account.

Yes, change your password easily by clicking on “forgot your password” from the Account Login Page and providing the email address associated with your account. We will send you an email to reset your password.

Click on “forgot your password” on the Account Login Page. Then provide the email address associated with your account. We will send you an email to reset your password.

You can contact our Sales Team regarding bulk buying inquiries for high-volume customers and distributors.

Yes, Sunco Lighting will apply applicable sales tax to orders, unless you are tax exempt.

If you are tax exempt, please submit your tax-exempt certificate to Sunco via email to: quotes@sunco.com attached as a .PDF file. Be sure to include your account details and company name in the email, so our team can quickly assign your tax-exempt status to your account.

Please submit your business tax-exempt certificate to Sunco via email to: quotes@sunco.com. Be sure to include your account details and company name in the email, so that our team can properly assign this information to your account. Please provide your tax-exempt certificate as a .PDF file.

Yes, high-volume customers can provide UPS or FedEx account numbers for shipping purposes.

Sunco offers COD payment terms. At this time, we do not offer lines of credits.

Bulk buying or high-volume customers can provide purchase orders.

Sunco offers test products to its Bulk Buy customers. Please complete the Bulk Sales & Inquiry Form to provide details about which products interest you and the estimated quantities you wish to purchase. A Sunco Sales representative will correspond with you. You can discuss the options available to you regarding test products at that time.

Our helpful Sunco Customer Service team is available to assist you via phone, email or live chat during regular business hours (PST):

Please contact our Customer Service team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

Yes, you can sign up for the Sunco newsletter with the link in the footer. Just type in your email address and click on the green Subscribe button.

Please contact our helpful Customer Service Team to assist you via phone or email. Our staff is also available Monday through Friday during regular business hours for a live chat. Simply click on the “How can we help?” green button at the bottom right of your browser to chat with our team.

If you are experiencing accessibility issues, you can click on the blue icon at the bottom left of our website to provide feedback regarding web accessibility. In this pop-up, you can read our Accessibility Statement and learn about the interface’s capabilities. You will need screen reader technology for the website to read aloud website data. You can also make the website operable by a keyboard. The Accessibility Statement includes more information for your reference.

Many of the Sunco lights and LED bulbs are certified. You can view certifications insider the technical specifications of each Sunco Lighting product. Simply click on the “Specs” tab within any product (Example: A15 LED Bulb) to review the tech specs.

Types of certifications might include: UL, Energy Star, RoHS, FCC

Many of the Sunco LED bulbs and lamps offered on this website will dim. The product descriptions and technical specifications for each individual product will include that information for your reference. You can also find it under our Manuals & Documentations page.

Dimming tech specs are usually shown in this format: 10%-100%, meaning that it will dim down to 10% and turn off below that 10% dim setting.

There are multiple types of dimmers available on the market that will function with Sunco LEDs. Visit our Manuals & Documentation page to view our dimmer compatibility list for each dimmable product.

If you need more information, please contact our Customer Service team.

Sunco Lighting does not have a showroom or a storefront.

Sunco Lighting products are packaged in fully recyclable cardboard. Our Canadian partner is: Productcare Recycling.

Warranty Information

Privacy Policy

Terms & Conditions

Product Manuals & Downloads

There are several troubleshooting steps you can take:

1. Check the bulb - Sometimes a poor contact between the light base and the fixture can cause issues with the flow of an electric current. Make sure your bulb is firmly tightened in the light socket. Also, ensure the screw base of your light fixture is not corroded.

You can also check the bulb in another, compatible light fixture that you know is working.

2. Check the fixture - Remove the bulb and replace it with a bulb that you know works in a similar fixture. Screw in the 2nd light bulb and turn on the light. If the 2nd light does not work, continue to Step #3 and #4.

If the 2nd bulb works (and you are not using a dimmer or timer), then it is possible the 1st bulb is somehow at fault. Please review the rest of the troubleshooting steps before contacting customer service. We stand by our products and provide an industry leading warranty, so you don’t have to worry about malfunctions. Please contact our Customer Service Specialists for additional help, if these steps do not fix the issue.

3. If you are using a timer using add-ons (such as timers, photo controls or occupancy sensors) - Sunco LED bulbs and retrofit downlights are not designed to be compatible with photo controls, occupancy sensors or timing devices. Please remove the timer or use the D2D bulb in another light fixture without a timer.

4. Check dimmer compatibility - There are multiple types of dimmers available on the market that will function with dimmable Sunco LEDs. First, confirm your bulb is dimmable by viewing the tech specs on our Manuals & Documentation page. You can also view our dimmer compatibility list for each dimmable product. Drill down to find the product, then click on the green button to view the dimmer list.

NOTE: Smart Bulbs are dimmable without a dimmer, when using the app paired with a compatible smart phone or tablet with WiFi. Dusk to Dawn and Motion Activated lights are not dimmable.

Sunco LED bulbs and retrofit downlights are not designed to be compatible with photo controls, occupancy sensors or timing devices.

The words damp and wet in our product tech specs refer to moisture ratings. Safety is the main reason why damp/wet ratings matter.

Learn more about it in our blog Choosing LED Damp vs. Wet Rated Lights. You may also be interested in our blog on Why IP Ratings are Important, where you can see a diagram of bathroom safety zones.

This can sometimes be an issue with the dimmer switch. The dimmer cannot always be turned on to the lowest level first. Instead, slide the dimmer switch above the minimum level, then turn on the light. You can then reduce the light to a minimum level by lowering the slider.

Afterglow, where the bulb stays illuminated after the power is disengaged sometimes happens with LED bulbs. Be reassured that this slight glow will not affect the quality or the lifetime of your bulb.

Afterglow happens when the LED driver stores electrical energy. The glowing can last from seconds to minutes. Please confirm you are using a compatible dimmer switch. We also recommend you consult with a certified electrician in your area.

LED bulbs can flicker or buzz when the current isn’t constant. There are several troubleshooting steps you can take if you are experiencing a flickering light:

1. Check the bulb - Sometimes a poor contact between the light base and the fixture can cause issues with the flow of an electric current. Make sure your bulb is firmly tightened in the light socket. Also, ensure the screw base of your light fixture is not corroded.

2. Check the fixture - There may be a loose wire or connection in your light fixture. Select another bulb of the same type (one that is working properly elsewhere), then test it in the same socket/fixture. If that second bulb works, then move on to step 3. If not, examine the wire connection between the bulb and circuit. If wires are loose or about to disconnect/break this can cause a flickering.

3. Check dimmer compatibility - Buzzing or flickering may indicate that the dimmer is not compatible with the light bulb. We highly recommend using an ELV (electronic low voltage) LED dimmer from our list of compatible dimmers in our Manuals & Documentation page.

4. For smart bulbs - If you are using a dimmer with a smart bulb and are experiencing buzzing or flickering, please plug that light fixture into a circuit without a dimmer. Sunco LED Smart Bulbs do not need a dimmer. You can control the dimming via your smart phone or tablet with and app over WiFi.

5. For appliances - Make sure that any fans or other high power drawing appliances are not connected to the same circuit as your LED light bulbs.

Buzzing LED lights indicates several possible issues:

1. Check the circuit - If you are running multiple lights on the same circuit, it is possible that you need to disconnect some to not overload the circuit. Too much draw could cause the current to not be constant, which can cause buzzing.

2. Check dimmer capacity - For multiple LED bulbs attached to a dimmer, verify the wattage supported by your dimmer. You don’t want to overload the circuit and may need to disconnect some to see if this solves the problem.

3. Check dimmer compatibility - Buzzing or flickering may also indicate that the dimmer is not compatible with the light bulb. We highly recommend using an ELV (electronic low voltage) LED dimmer from our list of compatible dimmers in the Manuals & Documentation page.

4. Mixed bulb types - Avoid mixing traditional and LED style bulbs in the same light fixture. Traditional bulbs such as incandescent, halogen, or CFLs use more power than LEDs and this can sometimes cause a varying current so that the LED won’t function properly.

NOTE: Our bulbs are FCC certified. The buzzing you hear is not due to radio interference.

Yes, you can. However, a vertical install will place less stress on the bulb base than a horizontal installation would.

Although most Sunco LED Light Bulbs are suitable for fully enclosed light fixtures, there are some that may have some limitations. These Sunco bulbs should not be used in fully enclosed fixtures:

Standard Bulbs

• BR20 LED Bulb
• BR30 LED Bulb
• BR40 LED Bulb
• G14 LED Bulb
• G25 LED Bulb
• PAR20 LED Light Bulbs
• PAR30 LED Light Bulbs
• PAR38 LED Light Bulbs

Smart Bulbs

• A19 LED Smart Bulb
• B11 LED Smart Bulb
• BR30 LED Smart Bulb
• G25 LED Smart Bulb
• PAR20 LED Smart Bulb
• PAR30 LED Smart Bulb
• PAR38 LED Smart Bulb

LED Linear Tubes – Ballast Bypass

• 15W T8 LED Tube, Clear
• 18W T8 LED Tube, Clear
• 18W T8 LED Tube, Frosted

Dusk to Dawn Bulbs

Remember that with all Dusk to Dawn light bulbs the sensor cannot tell whether it is dark/night or day/light when the light fixture is

• Closed
• Shaded (as opposed to clear)
• Blocked by a tree or shrub

Sunco Dusk to Dawn bulbs should not be used inside fully enclosed fixtures.

Your light bulb is experiencing afterglow when it won’t turn off completely and stays lit, even after you turn off the power switch. Since you are describing a permanent condition, you likely have a switch or dimmer that was connected incorrectly, or unfavorable cable routing, or circuitry that is too old to properly regulate the electrical current. The result is that the LED bulb is operating on lower power than what is normally flowing in the circuit.

Did you recently convert to LED light bulbs from traditional bulbs? Often this issue is only visible when a change to LED is made, though the circuitry issue was still present. Traditional bulbs include a filament that would not be able to light up with leaking currents or induced voltages, while your LED bulb uses less wattage and can glow weakly on low voltage currents.

Please confirm you are using a compatible dimmer switch. We also recommend you consult with a certified electrician in your area to investigate any other issues that might cause this.

No, brightness is determined by the lumen count. Volts and watts are not a brightness rating. 

Lumens indicate the amount of brightness a bulb emits in all directions. They are usually written in technical specifications like this: 4500LM or 4500lm. The higher the number, the brighter the bulb. 

The brightness of a light is not determined by the amount of electricity flowing through a circuit (volts) or how much energy is consumed (in watts). If you increase the voltage supplied to your product that will lead to the bulb burning out similar to a power surge (and voiding your warranty).

Sometimes you will see LED light bulbs with the description 5W=40W or that a 5W LED is comparable to a 40W traditional light bulb. We call this wattage equivalency. While the LED bulb consumes less energy (with lower wattage), the LED produces the same brightness (lumen count) and is therefore equivalent or equal to the higher wattage traditional incandescent or halogen or fluorescent bulb.

Most Sunco LED Bulbs have an operating temperature of 4°F - 104°F. This refers to the ideal conditions where the bulb will operate as expected. 

Simply screw the rechargeable A21 Emergency Bulb into a suitable light fixture with an E26 socket. After 5 hours, the bulb will be fully charged.

Normally this will not happen, however some complex circuit systems can cause this instance to occur. This issue happens across the board with different manufacturers sometimes. 

Possible solutions here include:

• It is possible that some residual voltage on the line is triggering the light bulb to remain on. Incandescent bulbs do not have this issue, as it takes more power to illuminate them. LEDs use less power and can trigger with less input. You can potentially solve this issue by plugging in multiple lights to the same circuit (within stated limits of the circuit). Some residual voltage could be absorbed that way. If you experience the same issue after implementing the suggested fix, please consult a qualified electrician for additional solutions.
• You may have an issue within the electrical circuits. Please consult a qualified electrician.
  

When the A21 Emergency LED Bulb is connected to a light fixture it produces 1100 lumens of bright light for your general purposes lighting needs. When disconnected, the bulb draws power from the built-in, rechargeable battery. It will produce only 150 lumens in order to provide you with up to 4 hours of portable light.

Charge the A21 Emergency LED Bulb in a lamp with the power and light switch flipped on for approximately 5 hours.

When the bulb is charged, it will last as a flashlight or pendant light for up to 4 hours. 

Our A21 Emergency bulbs can hold their charge for 3 months before needing to be recharged.

A charged bulb offers up to 4 hours of illumination. Remember it takes 5-6 hours to fully charge the bulb. If you are storing the bulb for long periods, be sure to recharge it periodically.

This A Series yellow bulb keeps pesky insects away. Its yellow light is harder for bugs to see than blue spectrum light. They are attracted to blue light, which mimics the daylight hours. 

In this manner, you can keep bugs away from entrances and bedrooms without the use of pesticides, while also providing a calming, warm glow.

Sunco LED Yellow Bug Lights are not designed to be compatible with photo controls, occupancy sensors or timing devices.

Our A Series yellow bug light works not only in your porch lights, but also in your bedroom. Use it before bedtime to provide a low-blue comfort light. The yellow hue helps to promote a body’s natural sleep cycle and the release of melatonin.

• Yellow Light – simulates sunset to tap into your human circadian clock and prepare you for sleep with an increased production of melatonin prior to bedtime.
• Blue Light – boosts alertness prior to bedtime.

Sunco Dusk to Dawn LED lights include a built in photocell sensor to detect light levels. This turns on the LED in absence of light and off again when light is detected.

Spacing is needed between multiple Dusk to Dawn (D2D) light bulbs or wall packs so that the light of one will not interfere with another. This prevents light from shining on the sensor of a nearby D2D bulb. Otherwise, it is possible that existing light could fool the D2D sensor into thinking it is daytime and it won’t turn on when it should.

To help you avoid this issue, please use the proper spacing provided below when mounting your Dusk to Dawn lights.

Dusk to Dawn PAR20, PAR30, PAR38 Bulbs

Space D2D PAR bulbs used as downlights or uplights at least 0.5 meters (1.64 ft) apart so they do not interfere with one another.

You can also consider:

1. Pointing lights away from one another so their beams to do not strike nearby light fixtures and the D2D sensor.

2. Using a dual bulb fixture with bulbs pointing in different directions (usually affixed to the side of a wall or in landscaping as uplights and washes).

Dusk to Dawn Wall Packs

Our LED Wall Packs with Dusk to Dawn perform best when mounted at least 16.4 ft (5m) from a wall, at least 32.8 ft (10m) from another D2D Wall Pack or other light source, and at least 9.84 ft (3m) from the ground.

Recommended Spacing:

• • 9.84 ft (3m) from the ground
• • 16.4 ft (5m) from a wall
• • 32.8 ft (10m) from another Wall Pack
• 
  

ST64 D2D & A19 D2D Bulb

Sunco's A19 LED bulb detects infrared (IR) light. Spacing concerns should only appear when placing more than one A19 LED Bulb in the same fixture.

Sunco Dusk to Dawn LED lights include a built in photocell sensor to detect light levels. This turns on the LED in absence of light and turns it off again when light is detected.

Reflective surfaces can fool the Dusk to Dawn sensor into thinking there is sufficient light available, so the light turns itself off.

When installing in an area with a reflective floor, shiny surface, or a window, we recommend you install the product higher than the reflection or window. This will reduce the chances that it might mimic another light source and fool the built in sensor.

In addition, PAR Dusk to Dawn lights work best in non-reflective cans. The reflective nature of chrome style cans sometimes fools the sensor so that your light will turn on (when no light is detected), then the reflected light reaches the sensor and it goes off again, then it turns on again when no light is detected in a continuous loop.

Sometimes reflective surfaces can fool a Dusk to Dawn sensor into thinking there is sufficient light available, so the light turns itself off. It then registers no light detected and turns itself back on. This continues in a loop of off/on/off/on so that the light can appear to be strobing or flashing.

In addition, PAR Dusk to Dawn lights work best in non-reflective cans. The reflective nature of chrome style cans sometimes fools the sensor in this same fashion.

Consider these potential solutions:

1. Point lights away from one another so their beams to do not strike the D2D sensor in nearby light fixtures.

2. Use a dual bulb fixture with bulbs pointing in different directions (usually affixed to the side of a wall, below a roofline, or in landscaping as uplights and washes).

3. Move a light fixture above a garage window or away from a doorway window will reduce the chances a reflective surface might mimic a light source and fool the D2D sensor.

Sunco Lighting Dusk to Dawn LED light bulbs include a built in photocell sensor which controls the electric current to operate the LED, based on available light levels. This turns on the LED in absence of light and turns it off again when light is detected.

Dusk to Dawn bulbs are designed for exterior use. They work only at night.

Consider these potential solutions:

1. Check the Power - In order for a Dusk to Dawn LED to turn on, the light fixture it is screwed into or the circuit a Wall Pack is connected to needs to be turned on. If no electricity is flowing, then the sensor cannot adjust when light is present or absent.
2. Check the sensor – The photocell sensor needs to be exposed or open to detect light. This means your light fixture should not block the sensor, which sits just above the base of the light bulb.
3. Check beam spread - Ensure that no other light beam is hitting the photocell sensor, which might fool it into thinking that there is light and therefore it would not illuminate.
4. Check the Bulb - Try the LED in another light fixture or on another circuit you know to be functioning. The light should turn on in the absence of light. If the Dusk to Dawn light still does not illuminate, when no light is available and there is power to the light fixture or wall pack, then please contact our Customer Service Specialists.

We stand by our products and provide an industry leading warranty so you don’t have to worry about malfunctions. Each of our products are tested to meet industry standard and are backed by certifications to ensure optimal performance and safety.

There may be several reasons why your Dusk to Dawn Filament bulb is randomly turning on/off.

Reflection

If you placed a Dusk to Dawn Filament bulb inside a light fixture with shiny surfaces or near a window, it is possible that the reflective surface could fool the Dusk to Dawn sensor into thinking it is daytime or that there is sufficient light available. When that happens, the light turns itself off. It then registers no light detected and turns itself back on. This continues in a loop of off/on/off/on so that the light can appear to be strobing or flashing.

Spacing

Our Dawn Filament Bulbs were designed for installation in multiple light fixtures and not in the same fixture. Spacing is needed so one light will not influence or interfere with another. If bulbs are placed too close together, they can sometimes fool the Dusk to Dawn sensor into thinking it is daytime or that there is sufficient light available. When that happens, the light turns itself off. It then registers no light detected and turns itself back on. This continues in a loop of off/on/off/on so that the light can appear to be strobing or flashing.

Position & Lux

The installation of a Dusk to Dawn bulb and where its sensor points can account for variances in when a bulb turns on or why one bulb might turn on prior to another. Even if you install 2x LED bulbs that are exactly the same, the lux will be different.

Lux is a measurement of illuminance. Lux levels are discussed when examining how bright a surface your lighting will appear on (such as a table, subject, artwork, wall, etc.). A change in distance from the bulb to the surface can change the lux levels. 

PIR or Passive Infrared technology includes an electronic sensor that detects motion by infrared (IR) objects or bodies within range of the sensor. That would include humans, dogs, and other animals, since we radiate heat. Note that the sensor detects a change in radiation levels, rather than looking at average IR levels.

When connected to an LED light bulb or LED tube light fixture, a PIR sensor detects a certain range of radiated heat or what is called infrared radiation. When the sensor detects a change in radiation within its tolerance levels, it will turn on the light. After motion stops, the light will turn itself off within a certain, set time period.

For example, Sunco Lighting’s motion activated PAR38 Dusk to Dawn bulbs light up when movement is detected and turn off 25 seconds after movement ceases. These are ideal security lights for commercial and residential homes. 

No, there is no timer needed for Dusk to Dawn bulbs. Flip on the light switch and the included Dusk to Dawn Sensor does all the work for you. It turns on when light is absent and off again when light is detected.

Sunco Dusk to Dawn bulbs have a power output ≤0.5W.

The T6 and B11 LED Filament Bulb with the E12 candelabra base contains a neoprene gasket ringing the bulb base and the bottom of the bulb. Please do not attempt to remove this. It is designed to help seat the metal base in the socket and protect the glass housing.

T10 LED Bulbs are longer than standard A-Series and ST64 bulbs. Although Sunco T10 LED Bulbs are suitable for use in a fully enclosed light fixture, please measure the space available before installing them.

Without going into the technical weeds of this topic, PIR or Passive Infrared technology includes an electronic sensor that detects motion by infrared (IR) objects or bodies within range of the sensor. That would include humans, dogs, and other animals, since we radiate heat. Note that the sensor detects a change in radiation levels, rather than looking at average IR levels.

When connected to an LED light bulb or LED tube light fixture, a PIR sensor detects a certain range of radiated heat or what is called infrared radiation. When the sensor detects a change in radiation within its tolerance levels, it will turn on the light. After motion stops, the light will turn itself off within a certain, set time period.

• Sunco Motion Activated Shop Lights are designed to turn off after 10 minutes, when detected motion (radiation levels) stop. These lights are ideal for storage areas, basements, and infrequently used hallways, among other applications.
• Sunco’s motion activated PAR38 Dusk to Dawn bulbs light up when movement is detected and turn off 25 seconds after movement ceases. These are ideal security lights for commercial and residential homes.

Also note that PIR motion activated LED bulbs should not be placed inside an enclosed fixture; it works best with open bulb design styles.

In addition, PIR sensors can be affected by extreme hot or cold weather. During intense heat, the sensor may not detect the moving heat signature from a passing person or animal due to the overall heat detected. During extreme cold weather, the sensor may be fooled into turning on with motion on a sunny day due to the variances between the cold surroundings and a passing person or animal.

If you are using these near sidewalks with frequent foot traffic, for example where a neighbor might walk a dog near your property, you can angle the light beam down and away from high traffic areas so that lights are not flashing on off unless needed on your property.

Other terms for this type of motion activation include: Pyroelectric and IR motion.

Sunco motion bulbs have a power output ≤0.5W.

Sunco PAR series light bulbs were designed for open fixtures, such as dual spotlights under a roof eave or landscape uplights or signage. PAR bulbs should not be used in enclosed light fixtures (even with clear glass panes). The bulb could potentially overheat or impact/reduce the lifetime of the light bulb.

NOTE: It is okay to use PAR light bulbs in recessed cans or housings since they have an opening at the bottom and are not considered fully enclosed.

Remote control Sunco LED Smart Bulbs with the Smart Life App and your compatible smart device (phone/tablet) over WiFi with no Hub required. You can also voice activate your smart bulb with Amazon Alexa or Google Assistant. Our installation manual goes into detail about the connectivity process and voice commands.

What your eyes are seeing is a different way to view the light and is not a defect of the bulb. The lumen output of each smart bulb applies to the Correlated Color Temperature (CCT) scale, 2700K to 5000K for instance, and does not apply to the RGB (rainbow colors) output. On some RGB colors, the brightness is slightly lowered to retain color saturation and enhance the color.

Smart bulbs are designed with tunable white light for bright illumination are ideal for task lighting. RGB colors to help you establish an ambiance or mood.

CCT is a way to measure a light’s appearance in the warm or cool tones of the light emitted. You can learn more about color temperature in our blogs, Color Temperature Applications and Kelvin Levels Explained or The Color of Light & CCT. You can also learn more about the properties of light in our blog Understanding the Visible Light Spectrum and Color.

Yes, with LED Smart Bulbs from Sunco you can either use the preset scenes or else define your own light settings and save it to use your favorite scenes later when you use the app with your smart device.

Our installation manual explains how to control your lighting. You can find the install manual on the product page under Support or in our Manuals and Documentation page.

Using your smart phone, the app, and Sunco LED smart bulbs you can set a schedule to turn your light on/off at set times. You can choose individual actions for each bulb, set the same schedule for more than one day, and create a schedule for a group of bulbs.

Our installation manual explains how to control your lighting. You can find the install manual on the product page under Support or in our Manuals and Documentation page.

Yes! Sunco LED Smart Bulbs can be voice-activated with Amazon Alexa and Google Assistant. Now you can tell your lights what to do and have them change your lighting on command. Get ready to say “OK Google” and “Alexa…” a lot, as you play with all the lighting options available with these smart bulbs.

Our installation manual explains how to control your lighting. You can find the install manual on the product page under Support or in our Manuals and Documentation page.

Sunco LED Smart Bulbs can be set up for Automation in the Smart Life app. An automation scenario allows you to group up to 150 LED Smart Bulbs together, so you can control up to 150 LED Smart Bulbs at the same time.

Need help with that? Please contact our Customer Service team.

First of all, so sorry you are experiencing issues when connecting your smart bulb. We hope to help you fix that. Please review the following:

Connectivity and Router - Confirm your router is dual-band. Select 2.4G network.

Additional Router Info to Check:

• Your router, the smart bulb, and your phone with the App should be within range of one another.
• Ensure signal strength is medium signal and no less than -60dB.
• Wireless Router Setup – Set encryption method as WPA2-PSK and authorization type as AES or you can set it as AUTO. Wireless mode cannot be 11n only.

Voice Control - If you are attempting to control your smart bulb by restarting your ALEXA or GOOGLE device.If the Smart Life App isn’t working for you as expected, you can also pair Sunco Smart Bulbs with the Tuya App instead. 

If the steps above do not resolve your issue and you are using the Tuya App, please contact TUYA directly through the help section of the App. 

If you prefer, you can contact us and provide this information so we can help you:

• Device ID: 
• APP Account: 
• Issue Occurrence Time:
• Batch Code (monthyear) printed on the bulb:

Sunco LED Smart Bulbs work in combination with your WiFi router and an app on your smart phone or compatible smart device. When you select 2.4G network on your dual-band router, the reach is up to 150 feet indoors. Please position your router in a central location of your home or office. We recommend you place the router on a second floor for a 2-story home.

Note that if there are multiple walls between the router and the smart bulb and your app this may affect router signal strength and your connectivity. In that instance, a WiFi extender is recommended.

Tuning allows you to change the warm vs. cool quality of a light to create the white light quality you want and need with your LED Smart Bulb.

The conventional design of LED Smart Bulbs is that white light is used for task lighting (reading, cleaning, etc.) while RGB is used to establish atmosphere and mood. The lumen count you see on the Lighting Facts label and our product spec sheet for each Sunco LED Smart Bulb applies to the CCT scale (2700K-5000K) and not to RGB output. RGB brightness (lumen count) is therefore lower than when you select the color white in the Smart Life App for your LED smart bulbs.

Yes! With LED Smart Bulbs from Sunco you can synch your lights to music so that the LED Smart Bulb changes color to the music beat. Each of our smart bulbs can animate in rhythm with the music you play in the same room. The music sync function is ideal for a party setting and much more.

For best results when using the music sync setting, keep your phone in the room near the audio source and the app open.

Our installation manual explains how to control your lighting. You can find the install manual on the product page under Support or in our Manuals and Documentation page.

You can group up to 98 bulbs together using the app for our LED Smart Bulbs. 

Refer to our install manual for more details about bulb settings.

Yes, the Smart Tuya app is SOC2 Type II compliant.

This means an independent auditing company has affirmed that over a set time period (6+ months is standard), the Tuya Smart App that is used to remote control Sunco Lighting LED Smart Bulbs has certain protections in place regarding Trust Services Criteria (TSC):

• Security – physical and logical protections against unauthorized access and disclosure of data
• Availability – systems include controls to support accessibility for operation, monitoring, and maintenance
• Processing Integrity - system processing is complete, valid, accurate, timely
• Confidentiality – protection of information to limit access, use, and retention
• Privacy – personal information designated as confidential is protected

This compliance was created by the American Institute of Certified Public Accountants (AICPA) and designed to mitigate risk and provide the customer with peace of mind that this compliant device conforms to set standards.

Sunco smart bulbs have a power output ≤0.5W.

Our LED Ceiling Panels include two driver covers on the back of the panel. One holds the wiring to power the light itself. That one should include a black wire (L), white wire (N), and green wire (ground). The other one includes wires to connect your compatible dimmer, if you want to add one. Dimmers are not included when you purchase the light.

The Sunco LED Ceiling Light Panel fixture is dimmable via 0-10V dimming. Originally, 0-10V dimming was used as a standard means to control fluorescent dimming ballasts. You can use it on some drivers on LED lights, including this one.

On LED lights, 0-10V dimming controls LED output intensity to change how much light is emitted.

A Class 2 circuit is a low voltage circuit located between the load side of a Class 2 power source and the connected equipment. The power supply in this case would convert 120V power into low voltage. 

The National Electric Code (NEC) Article 725 designates Class 1, 2, 3 wiring details. Class 2 wiring uses conductor sizes 18 AWG or 16 AWG. Class 2 provides acceptable protection from an electric shock and is considered to be safe from fire risk.

Either type of install is possible with our LED Ceiling Panel Light.

• Drop Ceiling Install - Mount it flush against a drop ceiling.
  
• Suspension Install - Suspend from a wire so it hangs horizontally away from the ceiling. Suspension kits are not included with the panel, but they would include an anchor, wire rope, and hardware.

Please visit our Documents & Manuals page to download the install manual PDF for more details both methods to mount this LED fixture.

Your LED Ceiling Panel comes with protective brackets on the back of the panel. These bright, metal “L” shaped pieces are flush against the light panel for easy transport.

Simply bend each piece up 90° and then twist to the hook portion faces the outside edge of the Ceiling Panel.

For  full installation details, please visit our Documents & Manuals page to download the install manual PDF.

Both. Our LED Ceiling Panels include a 3-in-1 dimming function. The output current can be controlled by 1-100K resistance or connected with a 0-10V VDC signal or 10V PWM signal.

This applies to our 50W Ceiling Panel 2x4 and our 40W Ceiling Panel 2x2.

Sunco’s LED Ceiling Panel fixtures use an isolated driver. This helps reduce the risk of electric shock. 

This integrated LED fixture includes the LED panel inside a protective lens cover. Therefore, the person installing the fixture will not come into contact with the isolated driver as no internal maintenance is required.

Yes. Please maintain proper polarity and follow line voltage zoning when wiring the 0-10V dimming of your Sunco LED Ceiling Panels. 

If you need more information about this, please speak with a qualified electrician to address your concerns.

There are 6 strips inside our 50W LED Ceiling Panel 2x4. 

This ceiling panel is dustproof with no gap in the fixture, so the fixture won’t dim over time due to dusty conditions and areas. Also, with its integrated LEDs, the LED is part of the light fixture. You will not need to relamp an integrated light fixture during its lifetime.

The sole maintenance you will need to do is to periodically clean the surface of the ceiling panel light if you have it installed in an area where ceilings collect debris. Use a soft cloth and gentle detergent for cleaning the lens.

Many of the Sunco LED bulbs and lamps offered on this website will dim. The product descriptions and technical specifications for each individual product will include that information for your reference. You can also find it under our Manuals & Documentations page.

Dimming tech specs are usually shown in this format: 100%-10%, meaning that it will dim down to 10%. The bulb will turn off below the 10% dim setting.

Dimmers are not included with Sunco products. You need to purchase those separately, unless stated otherwise.

There are multiple types of dimmers available on the market that will function with Sunco LEDs, but Sunco does not sell dimmers. Visit our Manuals & Documentation page to view our dimmer compatibility list for each dimmable product. Drill down to find the product you plan to buy, then click on the green button to view the dimmer list.

Smart Bulbs are dimmable without a dimmer, when using the app paired with a compatible smart phone or tablet with WiFi.

Dusk to Dawn and Motion Activated lights are not dimmable.

If you need more information, please contact our Sales Team.

There are a few troubleshooting steps you can take to remedy this:

1. Select another bulb of the same type (one that is dimming properly elsewhere), then test it in the same socket/light fixture. This should verify whether there are any loose wires in your fixture or if the dimmer itself is not working properly.

2. If you are experiencing a buzzing or flickering light, this indicates that the dimmer is not compatible with the light bulb. We highly recommend using an ELV (electronic low voltage) LED dimmer from our list of compatible dimmers in the Manuals & Documentation page.

3. If your product is under warranty, and is not resolved by steps 1 and 2, please contact our Customer Service Specialists at 844-334-9938 or email support@suncolighting.com. It helps to provide a photo of the product or a video. That way we can quickly help you verify the issue and how we can resolve it.

Yes, dimming a dimmable LED bulb can save you energy with the use of modern dimmers.

Many dimmers on the market can deliver reduced energy consumption when you lower the level of your lights. That’s because when you dim a bulb you are reducing the flow of electricity to it. If an LED bulb draws less power, then it consumes less energy.

Dimmers can extend the life of your LED bulb, so you can conserve even more.

On LED lights, 0-10V dimming controls LED output intensity to change how much light is emitted (i.e., 1V is 10%). 0-10V dimming allows you to scale the output of your dimmable LED light to create the lowest dimming level possible.

Please refer to the compatible dimmer list, found in the support tab for each dimmable product or visit our Manuals & Documentation page to find your product.

Although our dimmable bulbs may be compatible with your fixture, we do not test for fixture compatibility, only select dimmer switches. Should you be unable to use our bulb, we can accept a return within 30 days of purchase.

It is possible our dimmable bulb is not compatible with your fixture. We only test select dimmer switches and not fixtures that dim. Should you be unable to use our bulb, we can accept a return within 30 days of purchase.

“Pop-On” refers to the sudden brightening of a light when using a dimmer switch.

If your lights pop-on, your dimmer cannot illuminate at the minimum level when you first flip the switch. Instead, raise the slider up to medium then turn on the switch and move the slider down to the lower light level you prefer.

Click on the links below to view the Lighting Facts label for these discontinued products.

• A21 Ultra Bright LED Bulb (A21-22W-…), as of December 2020 | Lighting Facts
• LED Corn Bulb, 50W (CB-50W-…), as of March 2020 | Lighting Facts
• PAR 20 LED Bulb, Dusk to Dawn (PAR20_D2D-7W-…), as of August 2020 | Lighting Facts
• PAR38 LED Bulb, Motion Activated (PAR38_D2DRD-13W-…), as of August 2020 | Lighting Facts

Please visit our Documents & Manuals page to download or view the Lighting Facts label for any current products.

Click on the links below to view the technical specifications and install manuals for these discontinued products.

• A21 Ultra Bright LED Bulb (A21-22W-…), as of December 2020 | Spec Sheet
• LED Corn Bulb, 50W (CB-50W-…), as of March 2020 | Spec Sheet
• PAR 20 LED Bulb, Dusk to Dawn (PAR20_D2D-7W-…), as of August 2020 | Spec Sheet
• PAR38 LED Bulb, Motion Activated (PAR38_D2DRD-13W-…), as of August 2020 | Spec Sheet
• 9” Ceiling LED Light, Motion Activated (CL_M9-17W-…), as of August 2020 | Spec Sheet | Install Manual
• Flood Light Fixture, 50W, Dusk to Dawn (FLOOD_D2D-50W-…), as of March 2020 | Spec Sheet | Install Manual
• Germicidal UVC Light (GL01-36W-…), as of December 2020 | Spec Sheet | Install Manual
• LED T5 Integrated Fixture (T5-20W-…), as of November 2019 | Spec Sheet | Install Manual
• Trilight Deformable LED Garage Light (TRI_80W-5K-…), as of August 2020 | Spec Sheet
• Flat LED Shop Light, Clear (SHF_C-40W-…), as of August 2020 | Spec Sheet | Install Manual
• LED Wall Pack, 50W (WP-50W-5K-…), as of August 2020 | Spec Sheet | Install Manual
• LED Wall Pack, 80W, Dusk to Dawn (WP_D2D-80W-…), as of August 2020 | Spec Sheet | Install Manual

Please visit our Documents & Manuals page to download or view the technical specifications or install manuals for any current products.

The 2 Head Emergency Light includes a rechargeable battery that provides 180-minutes of safety light during power outages. 

Yes, the dual adjustable LEDs on the 2 Head Emergency Light can swivel up to 350° to point the light where you need it. 

This UL rating means that the light fixture will not act as a fire promotor to further spread flames, due to its certified fire resistance and self-extinguishing characteristics. 

Our Emergency Light is made of ABS fire resistant plastic. The UL 94V-0 rating is based off a product test that involves burning the vertical part of a product to check whether it will extinguish itself after 10 seconds. 

You can learn more about all the certifications and the companies that certify our products in our Certifications page.

The 2 Head LED Emergency Light is Damp Rated and intended for indoor use.

Yes, you can choose to either wall mount or ceiling mount Sunco’s LED Exit Sign.

The installation guide will walk you through this process. You can find the install manual on the product page under Support or in our Manuals and Documentation page. There are also some visual diagrams on the product page regarding the easy installation.

Mounting equipment is included inside the fixture. Note that when you ceiling mount the sign, you need to use the extension that is also stored inside the fixture for your convenience.

Please check building regulations in your region to verify any mounting or location requirements.

Yes, the included battery for your LED Exit Sign may not be fully charged. After electricity is connected to the unit, the included battery needs 24 hours to charge before performing tests or using it as an emergency light during power failure.

The Exit Sign should be hardwired to your building’s electricity so that the emergency mode will activate (and use the battery) in case of a power outage.

Yes, there are two lamp heads on each Sunco LED Exit Sign. You can rotate the adjustable lamp heads and also tilt them up and down. The bright flood lights swivel up to 350° so you can customize to suit each location.

You can modify Sunco LED Exit Signs to be one or two sided by adding the included second face plate to the housing. Simply unsnap the housing to open the fixture, then insert the second face plate into the housing.

Directional arrows on the LED Exit Sign allow you to point to the left and/or right of the sign. These arrows snap out so you can customize each sign. Open up the sign and pop out the directional arrows, as appropriate for each location.

To test, press the “TEST” button located on the side of the LED Exit Sign. The button is a momentary switch that disconnects the power when you depress it to put the Exit Sign temporarily into Emergency Mode. The sign should illuminate, using the built in battery (once it has been charged).

Remember that you are required by law to test your exit and emergency lighting on a regular basis. Please check regulations for how often this should be done and properly maintain your emergency lighting.

Yes, once power returns to your building the hardwired Exit Sign will recharge the battery. It takes around 5 hours for the battery to recharge to allow for up to 90 minutes of battery powered light during an emergency.

All the wiring is in place to power the rechargeable battery, but you need to connect the battery for it to charge.

Unsnap the face plate to open.

Connect the battery to the socket inside, then snap the face plate back in place.

Remember to test the exit sign 24 hours after charging the battery before relying on this in an emergency.

Press down on the top/edge of the LED Exit Sign housing, next to the paired indentation marks, but not on the indentations. At the same time, open by gently pulling on the lip with the paired marks. This will release one side of the front or rear. Repeat this step to release the other side.

Both front and back of the LED Exit Sign open so you can create a one sided or two sided sign.

This UL rating means that the light fixture will not act as a fire promotor to further spread flames, due to its certified fire resistance and self-extinguishing characteristics. 

Our Exit Signs are made of ABS fire resistant plastic. The UL 94V-0 rating is based off a product test that involves burning the vertical part of a product to check whether it will extinguish itself after 10 seconds. 

You can learn more about all the certifications and the companies that certify our products in our Certifications page.

The plastic you see covering the directional arrows are called knockouts. Simply pop out the directional arrows, as appropriate for your light fixture location.

Remove the faceplate/cover then pop the plastic piece(s) out to reveal the backlit red arrow, when appropriate.

• Leave the directional arrow knockouts in place when you do not need a lit arrow. 
• Remove them when you require an arrow to help point the way to safety. 

Base this decision on where you mount the light fixture so the arrows can point the way to a safety exit to the left or right of the sign.

Sunco EXIT signs feature tall, 6” red letters with a 3/4” stroke. This means the letters are visible from up to 100 feet away to assist your customers, visitors, employees, and first responders to quickly identify exit points during a power outage. You can also use the directional arrow knockouts to point the way to safety. 

NOTE: 6 inch tall meets OSHA’s requirements 1910.37(b)(7).

Yes, the yoke mount bracket on our 50W LED Flood Light with Dusk to Dawn is adjustable so you can direct the light right where you need it. Simply rotate the flood light up to 180-degrees.

Yes, the Sunco 50W LED Flood Light with Dusk to Dawn was designed to hang from sturdy roof eaves, mount on walls, and also mount on the ground on cement or asphalt surfaces as an uplight. Ideal as bright light on your driveway or lighting the front of businesses and for signage.

Sunco Dusk to Dawn LED light fixtures like our Flood Light include a built in photocell sensor to detect light levels. This turns on the LED in absence of light and turns it off again when light is detected.

Reflective surfaces can fool the Dusk to Dawn sensor into thinking there is sufficient light available, so the light turns itself off.

When installing in an area with a reflective floor, shiny surface, or a window, we recommend you install the product higher than the reflection or window. This will reduce the chances that it might mimic another light source and fool the built in sensor.

The Color Rendering Index (CRI) indicates the level of accuracy a light produces when compared to natural or sunlight- like quality light. Color Rendering Index is indicated with a scale of 0-100 and written like CRI 80 or CRI 90.

On the CRI scale, 100 is the closest to sunlight. The range of CRI 80-100 is considered to produce an accurate representation of an object’s color and texture.

High CRI provides an immersive visual experience to render the colors in your space bright and vibrant while accenting textures. The CRI helps provide natural color, whichever color temperature you choose.

Yes, some of the LED products in our inventory are Wet rated and suitable for the outdoors.

If you are designing an exterior lighting plan and want wet rated bulbs, check out our blog, Choosing LED Damps vs. Wet Rated Lights for more information. It will help you understand what are wet rated lights, and why moisture ratings matter.

If you are designing an interior space with moisture rating concerns, like a bathroom, there is a blog on explaining Why IP Ratings are Important that includes a diagram to help you with wet/damp lights in a bathroom.

Sunco indicates the UL Listing of moisture ratings in the technical specs, so you know our products meet the set standards.

Compared to traditional light bulbs and fluorescent light tubes, LEDs have a long lifespan. Some can last up to 50,000 lifetime hours.

Each Sunco product includes the lifetime hours in our technical specifications. You’ll also find it in the standard Lighting Facts Label for each bulb. You can learn more about the Lighting Facts Label in our Footer under the Quick Links.

While the Lighting Facts Label calls out power usage and lifetime hours based on a 3 hour day, we recognize that you will likely use your light bulb more frequently. When you compare even 25,000 lifetime hours on an A19 LED Bulb vs. a 1,500 hour average life span of an A19 incandescent bulb that is a huge savings for you.

While our manufacturing partners are based overseas and produce the products we sell to our specifications and requirements, Sunco Lighting is based in the United States. We are American owned and operated.

You will find the country of origin printed on our products and packaging, per FTC requirements. 

With integrated LEDs, the LED is included as part of the light fixture. You will not need to relamp an integrated light fixture during its lifetime.

Sunco offers these integrated LEDs:

• LED T5 Integrated Fixture
• LED Industrial Shop Light, Frosted
• LED Flat Shop Light, Clear
• LED Utility Shop Light, Clear

Sunco also offers a recessed lighting Integrated Slim with J-Box in two sizes:

• 4” Recessed LED Slim with Integrated Junction Box
• 6” Recessed LED Slim with Integrated Junction Box

Retrofit LEDs are replacement bulbs or downlights that fit into existing light fixtures. They are typically a replacement for outdated traditional bulbs. Here are Sunco’s retrofit LEDs:

• Recessed LED Lighting, 5/6 Inch, Baffle, Damp Rated, 965 LM
• Recessed LED Lighting, 5/6 Inch, Baffle, Damp Rated, 1050 LM
• Recessed LED Lighting, 5/6 Inch, Smooth, Damp Rated
• Recessed LED Lighting, 5/6 Inch, Gimbal

Sunco's luminaires are evaluated to UL 1598 for the standard safety certification, however there isn't a fire rating requirement at this time.

If you need a fire-rated luminaire, specified by building codes, there are several "fire-rated" ceiling designs that specify standard luminaires can be installed without impacting the overall fire rating.

Please contact us with further questions.

Sunco Exit Signs are designed for use during a power failure, which can sometimes be caused by a fire. Our LED Exit Signs are made of ABS fire resistant plastic. Most are UL 94V-0 rated. This UL rating means that the light fixture will not act as a fire promotor to further spread flames, due to its certified fire resistance and self-extinguishing characteristics. 

The UL 94V-0 rating is based off a product test that involves burning the vertical part of a product to check whether it will extinguish itself after 10 seconds. 

Please contact us with further questions.

Dirty power is when the power consistently fluctuates outside the acceptable range (usually 60Hz and +/-6V from 120V). You see this with flickering and blinking lights, breaker tripping, transformer issues, along with household equipment vibrations and noise. You may have referred to the issue as surges, spikes, lags, dips, transients, or power interruptions. All of this disrupts technology’s functionality.

If you are trying to identify the issue, you cannot rely on just a voltage meter or current measurements to examine the power quality. Consulting with an electrician is the best solution. They may locate potential improper wiring or irregular grounding issues, among other issues. However, if you live in a rural area your delivered power may be dirty at your home or business. 

There are a few solutions to try:

• Book an electrician consult. They will assess the problem in your home with appropriate meters and suggest solutions.
• Add an uninterruptible power supply (UPS) so you can maintain power during input power failures.
• Plug LED lights and traditional incandescent bulbs into separate circuits.
• Investigate whether there are overloaded circuits or if using less items on the circuit improves the situation.
• Stop using dimmers switches for your lights. Try LED smart bulbs instead.
• Limit use of fans, variable-speed appliances, and microwaves.
• When not in use, turn off your household technology.
• Improve power quality with power factor correction, voltage stabilization, high frequency filters, harmonic filters, or line reactors.

The recommended operating temperatures for commercial grade Sunco LED lighting fixtures provide the range of temperatures where a light should function as expected. 

When your light is used outside those temperature ranges in extreme temperatures (below -4°F or above 104°F, for instance), a fixture’s performance can be impacted.

Below Range --- If used below the operating temperature range, the light fixture may not function as it is too cold. 

Above Range --- If used above the operating temperature range, the internal components of the light fixture may overheat. This would result in a shortened lifetime of the device along with a non-functioning light fixture.

Sunco color temperatures include:

Sunco LED products include a variety of color temperatures to choose from. Your selection will vary based on the bulb or fixture type.

Remember, the lower the temperature, the warmer the look; the higher the temperature, the cooler the look. If you want to learn more about color temperatures, please check out these two blogs:

Color Temperatures Applications and Kelvin Levels Explained

The Color of Light and Correlated Color Temperature (CCT)

Despite the term referring to sunlight and the outdoors, when a bulb is defined with the word "Daylight" it is not referring to whether you can use that bulb in your exterior lighting or exposure to the elements. Daylight also does not mean an LED light bulb is wet rated. Daylight in regards to LED lighting refers to color temperature.

Sunco’s Daylight bulbs are 5000K, which is the closest color temperature to mimic natural sunlight.

If you are designing an exterior lighting plan and want damp or wet rated bulbs, check out our blog, Choosing LED Damps vs. Wet Rated Lights for more information. There is also a blog on explaining Why IP Ratings are Important that includes a diagram to help you with wet/damp lights in a bathroom plan.

If you want to know more about color temperature, check out our blog, Color Temperature Applications and Kelvin Levels Explained or The Color of Light & CCT to learn more about that. You can also learn more about the properties of light in our blog Understanding the Visible Light Spectrum and Color.

Color temperatures allow lighting manufacturers to describe the quality of light a light bulb or light fixture will produce. You will see them written out on a scale from 2000K to 7000K for residential or commercial lighting applications.

Absolute color temperature is measured in degrees of Kelvin (K) on a scale from 1,000 to 10,000. The lower the temperature, the warmer the look; the higher the temperature, the cooler the look.

You can learn more about this in our Lighting 101 page or on these related blogs:

•  Color Temperature Applications and Kelvin Levels Explained

•  Real World Examples of Color Temperatures

•  The Color of Light and CCT

•  Understanding the Visible Light Spectrum and Color

The choice of color temperature depends on what mood you want to set in a room or how you will use the space. Do you want it to be welcoming, warm, inviting or do you need task lighting to work or study or create something?

Since every room is different, you can determine color temperature selection easily with the helpful chart in our Color Temperature Applications and Kelvin Levels Explained Blog or with the infographic on color temperature in our Real World Examples of Color Temperatures Blog. Both blogs offer information to help choose color temperature.

4K is a shortened version of our 4000K Cool White color temperature. It’s a lighting industry abbreviation used only when there isn’t enough space.

Correlated Color Temperature or CCT is a way to measure the appearance of a light regarding its warmth or coolness. It is often referred to as White Light. You’ll see the term CCT used in our Smart Bulbs and Selectable CCT products or Tunable White products.

The lower the temperature, the warmer the look; the higher the temperature, the cooler the look.

It helps to understand the concept of CCT when you consider what happens when a blacksmith heats a piece of metal or when metal is melted for industrial purposes. Of course, LEDs do not heat in this manner, but let’s examine this for reference purposes to see how heating can change the color and appearance of an object.

• When metal is first heated – still at a relatively low temperature – the metal turns an amber/red hue.
• Heated metal that is ready to be shaped or worked by a blacksmith is a warm white with a slight tinge of yellow (such as our 3000K color temperature).
• Liquid metals are a bright white or silver (which relates to the Daylight quality of 5000K-6500K+). Although the metal itself is piping hot, the color of the metal is cooler in tone and quality.

There is more information on Correlated Color Temperature in our The Color of Light & CCT blog.

Tuning allows you to change the warm vs. cool quality of a light to create white light. No app or additional programming is required.

For the BR30 LED Bulb with Selectable CCT

Change color temperature with the selectable CCT settings by sliding the switch on the bulb base. See install manual for more detail.

For the Slims with Selectable CCT

Change color temperature with the slider switch on the back of the j-box during installation to select your preferred color: 2700K Soft White, 3000K Warm White, 3500K Warm White, 4000K Cool White, 5000K Daylight. Test which of 5 CCT settings will suit your room.

Yes, to both. You can either suspend our grow light fixtures from the provided chain to install it or you can surface mount it.

Please review the install manual to follow the installation steps for your particular grow light. Installation manuals are located on our Manuals & Documentation page.

Indoor growers rely upon grow lights that mimic the UV rays of the sun in the form of LED full spectrum grow lights. As an indoor gardener, utilizing the entire Visible Light Spectrum (often referred to in marketing as Full Spectrum for grow lights) provides an artificial light source to promote plant growth during all stages of development.

Serious growers and experts have done studies that show you can produce a bigger/ healthier harvest with full spectrum grow lights, along with a high yield. Full Spectrum grow lights can improve flowering/blooming, cloning, vegging, and seeding stages.

The added bonus of using an LED grow light is that you also save energy when lighting your hydroponic garden or large grow application, due to the lower wattage consumed when compared to traditional bulbs.

If you are curious about the Visible Light Spectrum itself, and what light humans can see, you can examine our blog, Understanding the Visible Light Spectrum and Color to learn more

Yes, LED technology, with integrated LEDs and low wattage, can promote plant growth indoors for growers and DIY indoor gardeners. They can be used for light in your interior grow space.

The LEDs in the Sunco 80W Full Spectrum Grow Light produce the full visible spectrum to mimic natural sunlight for all plant grow stages and allow for photorespiration. This will accelerate the plant growth rate and grow potentially larger blooms and a high yield.

LED technology, with integrated LEDs and low wattage, can promote plant growth indoors for growers and DIY indoor gardeners. They can be used for light in your interior grow space. 

During active photosynthesis, the red and blue light spectrums improve interior plant growth.

• Red Spectrum – Enhances blooming and fruiting and is essential for seed germination
• Blue Spectrum – Triggers growth and boosts healthy leaves

The protective film our Sunco LED Grow Lights is designed for protection during shipping and installation. Simply peel it off prior to using the light fixture.

Sunco LED Grow Lights were not designed to be compatible with photo controls, occupancy sensors or timing devices.

Plants require varied care for optimum indoor growing conditions yet all plants need time for respiration. Refer to plant guides and other resources for specific growing tips during all stages of plant growth.

Maintain a 6” to 9” distance between the BR30 LED Grow Light and the plant canopy. 

If you place the bulb too close, the plant tissue may burn or chlorophyll evaporate.

If you place the bulb too far away, this stunts plant growth.

Most household and office light fixtures use a standard E26 socket. The Sunco Lighting BR30 LED Grow Light Bulb’s E26 base will fit most light fixtures. However, please confirm the wattage accepted in your light fixture or recessed ceiling can.

Since this 8W bulb offers 965 lumens of brightness, that equates it to a 75W light bulb.

Our LED Linear High Bay fixtures (110W, 160W, 220W options) include V hooks and hanging chains for a fast installation of these suspended area lights. The easy installation manual shows you the chain mounting method. 

Yes, the Sunco Lighting Linear High Bays are compatible with our optional Microwave Motion Sensor Accessory. This occupancy sensor offers motion detection along with DIP switches to easily customize the sensor settings. It is designed specifically for our Linear High Bays.

The Linear High Bay fixtures have great heat dissipation. They include a generous air vent along with the fins to improve the convection heat exchange the heat sink makes with ambient air.

Sunco’s LED Linear High Bays use a non-isolated driver design, which offers higher power efficiency than an isolated one, since transformer losses are avoided.

This integrated LED fixture includes the LED panel inside a protective lens cover. Therefore, the person installing the fixture will not come into contact with the non-isolated driver as no internal maintenance is required.

Yes, the Sunco LED Linear High Bays are dimmable via 1-10V dimming. It includes (DIM-, DIM+) wiring to connect the light fixture to your compatible dimmer switch.

A list of compatible dimmers is available for you in the Support tab of the product page or the Manuals & Documentation page.

Our LED Linear High Bay light fixtures can be suspension mounted with the included hanging chains and V hooks. They are not intended for a flush mount or direct mount install.

That knockout is so you can add on an optional Microwave Motion Sensor accessory, which automatically turns on the light when motion is detected. Behind the end cap knockout are the dimming wires required to attach the sensor.

Our easy install manual includes wiring diagrams for an electrician to quickly connect this optional accessory.

Since the Linear High Bay is an integrated LED light fixture, there is no need to open the light body for maintenance purposes. If the surface of the lens cover (or the motion sensor lens) becomes dirty, gently wipe the lens surface with a soft cloth to clean. Do not use harsh solvents or scratch the lens.

A walk test allows you to test the sensitivity of the motion detector on this occupancy sensor. This is similar to methods used for security lights or cameras. Please refer to graphic in the install manual for a visual example of the motion sensor walking test.

1. First, lay down a tape measure from the light location (directly under the sensor) extending outwards.

2. Set the DIP Switches to the shortest time setting while you perform the test so you won’t have to wait for the light to switch off. 

3. With the light powered on, walk within range of the Linear High Bay so the Microwave Motion Sensor is able to detect movement. Test the light by walking straight towards the sensor and also walking in an arc around the light. 

Keep in mind:

• The maximum radius is 30ft
• The maximum height is 50ft

Movement needs to occur within that range for the light to detect it. Make note of which distances are best suited to your lighting application.

4. When you have completed the test, select the appropriate settings based on your test results. You may need to repeat the walk test after you change settings to confirm it is what you wanted. Be sure to also adjust your preferred time setting, unless you want to retain than the shortest time setting you used for test purposes.

The motion sensor on our Microwave Motion Sensor for Linear High Bays is adjustable to suit varied lighting applications so you can use it in a variety of places. 

The maximum height is 50ft. The maximum radius is 30ft. 

Adjust the motion sensor’s sensitivity settings using the instructions in the install manual. Changes are made using the sensor’s DIP Switches. Refer to the manual section called: Setting DIP Switch Parameters.

The install manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab. 

The Microwave Motion Sensor accessory for our Linear High Bay light fixtures performs a self-check whenever the light is turned on. The Linear High Bay will illuminate for 15 seconds. After that time, the Microwave Motion Sensor dims the light and works normally, depending on how you have adjusted your settings.

Let’s look at an example of that in action.

If you had left the factory setting in place, the light would turn on for 15 seconds, then dim, then function at 30% dimming level when motion is detected.

If you changed the settings, that final 30% dimming would occur based upon your selected settings.

The sensor settings on the Sunco Microwave Motion Sensor for Linear High Bays are adjusted by flipping DIP switches in a variety of combinations to suit your lighting needs. DIP Switch access is located on the side of the sensor. Simply open the flap and refer to the Setting DIP Switch parameters listed in our helpful installation manual to customize your settings.

The install manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab. 

You can adjust:

Sensitivity / Detection – Reduces motion detector sensitivity.

Hold Time - How long the light stays on (from 10 seconds up to 15 minutes). Any detected movement will restart the timer.

Lux Control – How much light is emitted. Settings include from 10 Lux to 50 Lux. You can also choose a disabled setting for no motion activation.

Standby Light Level – Excellent for warehouses or little used spaces where you want some light on constantly yet don’t need full brightness. Setting is adjustable from 0-50%. Works with the Standby Time setting.

Standby Time – Works in concert with the Standby Light Level. This allows you to change to a standby setting when no movement is detected, but limits how long the light remains lit. Adjust setting up to 60 minutes long.

NOTE: The manual includes helpful visual settings for DIP Switch parameters. Please retain your manual for easy reference when you or someone on your maintenance team needs to change settings.

DIP Switch access is located on the side of the sensor. Simply open the flap and refer to the Setting DIP Switch Parameters section in our helpful installation manual to customize your settings. The sensor parameters (settings) are adjusted by flipping DIP switches in a variety of combinations to suit your lighting needs.

The install manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab. 

The on/off light function is a confirmation by the motion sensor that it has accepted the change you made. This will occur whenever you adjust settings.

The Microwave Motion Sensor for Linear High Bays allows you to leave a light on for set period of time after detected movement ceases. Options include: 10 seconds, 1-minute, 5-minutes, 15-minutes.

Refer to the Setting DIP Switch parameters listed in our helpful installation manual to customize your settings. The manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab.

The arrows in our manual for the Sunco Microwave Motion Sensor for Linear High Bays indicate the direction you will set the DIP Switches. 

OFF = Arrow Up

ON = Arrow Down

Learn more about how to operate the DIP Switch parameters in our helpful installation manual. The manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab.

The numbered switches inside the DIP Switch panel (underneath a flap at side of the sensor) allows you to set the parameters of the motion sensor functionality.

There are descriptions about each adjustable function of the DIP Switches in our helpful installation manual. The manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab.

For your reference, here is a list of which DIP switches control each function:

• Switch 1 and 2 = Set Sensitivity
• Switch 3 and 4 = Set Hold Time
• Switch 5 and 6 = Set Lux Level
• Switch 7 and 8 = Set Standby Light Level
• Switch 9 and 10 = Set Standby Time

The Microwave Motion Sensor for Linear High Bays includes the option to leave a standby light on when a room is unoccupied. It allows you to set the amount of light (Standby Light Level) and the length of time the light will remain on after detected movement has ceased (Standby Time). 

Here are more details on those setting options:

Standby Light Level – Excellent for warehouses or little used spaces where you want some light on constantly yet don’t need full brightness. Setting is adjustable from 0-50%. Works with the Standby Time setting.

Standby Time – Works in concert with the Standby Light Level. This allows you to change to a standby setting when no movement is detected, but limits how long the light stays on. Adjust setting up to 60 minutes long.

Refer to the Setting DIP Switch parameters listed in our helpful installation manual to customize your settings. The manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab.

The factory default settings of the Sunco Microwave Motion Sensor for Linear High Bays are:

• Sensitivity = 100%
• Hold Time = 10 second hold ON
• Lux = Daylight sensor is 30 Lux
• Standby Light Level = 30% dimming
• Standby Time = 60 minutes

If your Linear High Bay with its added Microwave Motion Sensor turns on with a low light level, you can increase the brightness by adjusting the Lux control settings. You can choose 10 Lux, 30 Lux, and 50 Lux. You can also disable the light sensor.

Refer to the Setting DIP Switch parameters listed in our helpful installation manual to customize your settings. The manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab.

You can adjust these settings on our Microwave Motion Sensor for Linear High Bays:

Sensitivity / Detection – Reduces motion detector sensitivity.

Hold Time - How long the light stays on (from 10 seconds up to 15 minutes). Any detected movement will restart the timer.

Lux Control – How much light is emitted. Settings include from 10 Lux to 50 Lux. You can also choose a disabled setting for no motion activation.

Standby Light Level – Excellent for warehouses or little used spaces where you want some light on constantly yet don’t full brightness. Setting is adjustable from 0-50%. Works with the Standby Time setting.

Standby Time – Works in concert with the Standby Light Level. This allows you to change to a standby setting when no movement is detected, but limits how long the light remains lit. Adjust setting up to 60 minutes long.

Refer to the Setting DIP Switch parameters listed in our helpful installation manual to customize your settings. The install manual should have been included when you purchased the sensor and is also available in our Manuals & Documentation page or on the product page in the Support tab.

NOTE: The install manual includes helpful visual settings for DIP Switch parameters. Please retain your manual for easy reference when you or someone on your maintenance team needs to change settings.

Yes, our UFO LED High Bays are dimmable via 1-10V dimming. It includes (DIM-, DIM+) wiring to connect the light fixture to your compatible dimmer switch.

A list of compatible dimmers is available for you in the Support tab of the product page or the Manuals & Documentation page.

Turn off the power to your UFO High Bay. Wait 3 minutes. Turn it on again. 

Is it connected to a dimmer? These LED fixtures only work with 1-10V dimming.

If it still flickering, please contact our Customer Service team.

A signaling system is used to illuminate a light or signal equipment to turn on an audio signal, such as a bell or horn. Sunco’s UFO High Bay uses a Class 1 Signaling circuit to illuminate the LED.

The National Electric Code (NEC) Article 725 designates Class 1, 2, 3 wiring details. A Class 1 circuit (signaling) can operate up to 600V. It is located in the wiring between the load side of a circuit breaker or fuse (an overcurrent device) and the connected equipment. It is installed in a conduit or protective cable assembly, such as a racetrack, for safety.

Class 1 circuits allow for more power than Class 2, which runs on low voltage. That means Class 1 circuits can accommodate more LEDs and are more effective than Class 2 drivers. 

Yes, the Sunco UFO High Bay light fixtures are compatible with certain occupancy sensors, including a round Merrytek sensor or Haisen sensor with AC voltage.

Made from a durable aluminum allow housing, the enhanced thermal management of our UFO High Bay LED fixtures wicks away heat via the heat sink’s convection heat exchange with ambient air. The fins on the back of the fixture help aid this process.

Here are power and dimming wire lengths for each Sunco UFO LED High Bay:

150W UFO High Bay

• Power wires are 39.37” (1m) long
• Dimming wires are 12.99” (0.33m) long

200W UFO High Bay

• Power wires are 39.37” (1m) long
• Dimming wires are 17.71” (0.45m) long

240W UFO High Bay

• Power wires are 39.37” (1m) long
• Dimming wires are 17.71” (0.45m) long

The waterproof UFO High Bays from Sunco are wet rated for indoor or outdoor use. They are durable, shock- and shatter-resistant to provide you with reliable area light.

Our UFO High Bay LED Light Fixtures (150W/200W/240W options) can be installed via a number of methods. Choose the one that best suits your needs, then visit our Documents & Manuals page to download the install manual PDF.

Options include:

• Hook Mount (A & B)
• Ceiling/Wall Mount with U-Bracket
• Pole Mount (½” NPT)

No, the Ashton Industrial Table Lamp is not compatible with dimmer switches. Use the twist knob on the lamp base to dim the included A15 LED Bulb.

Yes, you can. Be sure to confirm the wattage acceptance prior to screwing in a new light bulb in our Ashton Industrial Table Lamp with Dual USB Ports. 

This lamp accepts:

• LED bulb max 15W
• Incandescent bulb max 60W
• CFL max 13W

NOTE: This lamp may not be compatible with all dimmable bulbs. Test at your own risk.

The choice between recessed can or junction box often comes down to the type of space where you are installing the downlight. To select either a J-Box or a Recessed Can, you should examine your needs, the space where you will be placing the downlight, and how the downlight will secure in that space.

If you are looking to fit in a small space or adjust to joists that are right beside where you want your downlight, please consider a Slim or a Slim with Integrated J-Box.

What junction box and recessed can are designed to do:

Junction boxes (J-boxes) are designed to:

• Protect, secure, and enclose wiring connections to prevent physical damage
• May act as a mounting mechanism
• Prevent live wires from accidental contact with device wiring for both fire safety reasons and to prevent electrical shock

Recessed cans cover the same issues above, but in different ways:

• Include an enclosed, complete housing (the housing/can itself)
• Acts as a mounting mechanism
• No wire leads extend outside of it, unless contained inside wiring conduit, such as in our Remodel Cans and New Construction Cans.

Sunco Recessed Cans and Downlight Types:

New Construction – Recessed cans of this type are designed to be surrounded by insulation in a ceiling when they are IC rated like those offered by Sunco. They are installed into framing during new construction or new build out of a building. Secures to the framing with bar hangers prior to installing drywall and ceiling materials. Does not include an LED light. Sunco’s fixture does include a J-Box.

Remodel – Remodel recessed light cans are inserted into ceilings that are already installed. For your convenience, a J-Box is included in Sunco’s remodel can. These units are smaller in height than the New Construction style. Remodeling clips secure the can in the roof or overhead joist space into ceiling drywall or plaster. Does not include an LED light. Sunco’s fixture does include a J-Box.

Slims (with J-Box or Integrated J-Box) – Offers a thin profile for remodeling or in tight ceiling spaces, such as beside joists. Some of Sunco’s slims fit within a 2” minimum height clearance! Can be metal or plastic J-box. Typically secures with spring brackets in ceiling.

Disk Downlights – Similar to slim, except that it does not include a J-Box. Sunco Disks are direct wired to your junction box. Includes metal wire brackets to install in a can, if preferred. Could also install directly to the ceiling.

Retrofit Downlights – New Construction and Remodel Cans do not include LED lights or J-boxes. You can add LED retrofit downlights in 4/5/6-inch cans. Typically secures with metal mounting bracket. Some are adjustable between 5” and 6” cans by modifying the placement of a screw to fit.

Installed correctly, our IC Rated recessed lighting can be placed adjacent to insulation in ceiling spaces without fire issues.

NOTE: Electrical regulations may vary by region. Please speak with a qualified, professional electrician or contractor to confirm requirements regarding your unique installation.

We offer two types of trim styles for recessed LEDs and Slim downlights:

• Smooth – the slick nature of this trim style is designed to maximize beam spread for your recessed lights due to its smooth and reflective surface.
• Baffle – the uniformed groove texture on our baffle trim style helps minimize glare and creates a softer, more diffused light beam.

Baffle and smooth refer to the trim style for our Slims and Retrofit downlights. Smooth trim is suitable for a streamlined, modern look. Baffle trim features uniformed grooves close to the light source to minimize glare and create a soft light. Softer light tends to be less straining on your eyes.

Our Slim downlights fit well in small ceiling spaces and around joists.

With the Sunco Slim Downlights, you can easily secure a downlight on either side of a joist (see photo above), while the J-Box sits nearby.

Our Slims securely connect to the included J-Box with an included wire. The flexible wire between the J-Box to the Slim allows you to position the spring brackets of the LED around a joist and then place the J-Box nearby.

By comparison with a recessed can, you might be unable to secure the can in place, since the joist might be in the way of the mounting brackets.

Recessed Cans for New Construction are ideal for this scenario. You can choose from 4” Recessed Cans or 6” Recessed Cans. These cans secure to the joist via included bar hangars. A TP24 connector is included to connect whichever LED downlight you choose to pair with this can. A J-Box is included.

• 4” Recessed Lighting Can – New Construction
  
• 6” Recessed Lighting Can – New Construction

If you just took over a new office building or home and want to add new cans into a finished ceiling, you will want our Remodel Cans instead. These secure via mounting clips to your ceiling, once inserted into the hole you will cut to size. A J-Box is included.

• 4” Recessed Lighting Can - Remodel
• 6” Recessed Lighting Can - Remodel

You can also use our line of Slim LED Downlights. Sunco Slims include a junction box and do not need a recessed can to install them in a ceiling. Some are integrated with a J-Box and some include the J-Box separate from the LED unit so you can place the slim near joists or in narrow ceilings. Both types are an All in One package for a fast install.

• 4” LED Slim Downlight with Smooth Trim and Junction Box
• 6” LED Slim Downlight with Smooth Trim and Junction Box
• 6” LED Slim Downlight with Baffle Trim and Junction Box
• 4” LED Slim Downlight with Integrated Junction Box
• 6” LED Slim Downlight with Integrated Junction Box

Yes, we can help. Here are some troubleshooting steps you can take:

1. Back plate clips - A flathead screwdriver can help you snap the spring into place. Simply insert the flat screwdriver so the tip opens the spring ring, then insert the plate.
2. Silver-plated clips – Use a screwdriver to adjust your spring sizing. Loosen, then slide the screw to the desired size and tighten.

Having additional troubles with your spring or clips? We uphold the highest standards for all our products by testing each product for optimal performance and safety. Our goal is to exceed customer expectations as well as market standards, but we also understand that issues do arise.

Our industry-leading product warranty means you don't have to worry about malfunctions and can have confidence that all of our products will meet their expected lifetime.

Please reach out to our Customer Service Specialists so we can help provide a seamless customer experience.

Sunco's luminaires are evaluated to UL 1598 for the standard safety certification, however there isn't a fire rating requirement at this time.

If you need a fire-rated luminaire, specified by building codes, there are several "fire-rated" ceiling designs that specify standard luminaires can be installed without impacting the overall fire rating.

Please contact us with further questions.

We currently have two styles of Slim downlights in our warehouse: metal and sturdy plastic junction boxes. The new style of plastic J-Boxes should not be installed in polystyrene foam (whether board or bead/loose fill style). As a precaution we recommend you do not use polystyrene foam insulation, because it can catch fire at 150° F, whereas other insulation types catch fire at 400° F (UL/ETL test for IC rating includes this).

In addition, be sure to wear protective gloves when maintaining any recessed cans, Slims with J-Boxes, or retrofit downlights. The recommendation to wear gloves also applies to handling any plastic parts, since human skin has a lower heat tolerance level and the durable plastics used in our recessed LED lights can run at 90° F.

Installed correctly, our IC Rated recessed lighting can be placed adjacent to insulation in ceiling spaces without fire issues.

Our canless recessed led lights operate on a constant current driver to keep the LED at the exact voltage it requires.

Recessed cans come in different styles. Sunco recessed cans are designed to be surrounded by insulation in a ceiling when they are IC rated, like those offered by Sunco.

Recessed Cans do not include an LED light. You will need to purchase those separately.

New Construction –Installed into framing during new construction or new build out of a building. They secure to framing with bar hangers, prior to installing drywall and ceiling materials.

Remodel – Remodel recessed light cans are inserted into ceilings that are already installed, often in existing holes for downlights. For your convenience, a J-Box is included in Sunco’s remodel can. These units are smaller in height than the New Construction style. Remodeling clips secure the can in the roof or overhead joist space into ceiling drywall or plaster.

This handy chart shows which PAR or BR bulb type you can pair with each size of recessed can. 

Unsure which you want, because you don’t know what kind of light PAR LED Bulbs or BR LED Bulbs produce? We have a blog to help you: What is the Difference Between PAR and BR Bulbs.

NOTE: Sunco Lighting Recessed Cans include a TP24 connector. They are not compatible with an E26 base bulb. We recommend our Retrofit Downlights or Disk Downlights instead of a bulb (see list below).

Retrofit Downlights & Disks for 4" Sunco Recessed Cans:

• 4” Retrofit Downlight with Smooth Trim, Damp Rated
• 4” Retrofit Downlight with Baffle Trim, Damp Rated

Retrofit Downlights & Disks for 5" Sunco Recessed Cans:

• 5/6” Retrofit Downlight with Smooth Trim, Damp Rated
• 5/6” Retrofit Downlight with Baffle Trim, 1050 Lumens, Damp Rated
• 5/6” Retrofit Downlight with Baffle Trim, 965 Lumens, Damp Rated
• 5/6” Gimbal Downlight
  
• 5/6” Disk Downlight, 12W
• 5/6” Disk Downlight, 15W

Retrofit Downlights & Disks for 6" Sunco Recessed Cans:

• 5/6” Retrofit Downlight with Smooth Trim, Damp Rated
• 5/6” Retrofit Downlight with Baffle Trim, 1050 Lumens, Damp Rated
• 5/6” Retrofit Downlight with Baffle Trim, 965 Lumens, Damp Rated
• 5/6” Gimbal Downlight
  
• 5/6” Disk Downlight, 12W
• 5/6” Disk Downlight, 15W

Yes, both New Construction and Remodel Sunco Recessed Cans are Air Tight and IC Rated.

• Air Tight – Our cans meet ASTM Standard E283-04. The air tight design keeps air conditioning and heating from leaking through the housing.
• IC Rated – Our cans are IC Rated, which means they are thermally protected and designed to be installed in the ceiling surrounded by insulation. Sunco cans won’t overheat or cause a fire in the roof or overhead joist space.

Sunco New Construction Recessed Cans include a screw on the side (see pic 1).

With the power off, loosen the screw on the New Construction Can and wrap the ground wire from the Disk Downlight around the screw (see pic 2). Gently tighten the screw. 

NOTE: Consult with a qualified electrician if you are unfamiliar with proper electrical wiring connections. All electrical connections fo